The first time I looked at the CRM and saw an order sitting at RT_SHIP for three days, I did not know what that meant or why it mattered. By the time I understood, the gap it revealed had financial and customer consequences all running in parallel. This post is what I wish someone had […]
Lưu trữ hàng tháng: Tháng 5 2026
A ticket is not a to-do item. It is a problem-solving process written down and made visible to other people. If the problem is not clear in your own mind, the ticket will betray that — and so will the work that follows from it. I want to trace this through a single personal example: […]
Context This blog post is about the thought process behind our first steps towards implementing Airbyte. We have yet to implement it, as we are still exploring whether Airbyte is a good fit within our tech stack. The Discovery Process One of the tasks assigned to me was writing a ticket regarding the implementation of […]
1. What are my thoughts? One of the key takeaways from the second day was understanding the limitations of relying entirely on automation during onboarding. The Telegram bot used to update interns on daily tasks is helpful, but we quickly realised that its effectiveness depends heavily on the quality and recency of the data being […]
