Lưu trữ tác giả: Jonathan

A view from a new intern. Order fulfilment workflows in Vatico: A deeper look into web orders & VAT invoices

What does our web order flow look like?  🇻🇳 Vietnam Order Flow Customer-Facing Orders  ·  A General View Customer Vatico Picking & Packing Partner Courier Partner System STEP 1 👤 Customer 🛒 Customer places an order on Vatico’s website 💳 Choose payment method Prepayment Paid upfront before receiving package (eg. credit card) Postpayment Paid upon […]

How do we define a problem: My experience tackling an issue

One important lesson I learned today is that before attempting to solve a problem, we must first understand the company’s current situation and reality. For example, while working on a ticket regarding the time lag between courier partners marking an order as delivered and our internal system reflecting that update, I initially focused on the […]

Day 2 of being an intern: Onward and Forward

1. What are my thoughts? One of the key takeaways from the second day was understanding the limitations of relying entirely on automation during onboarding. The Telegram bot used to update interns on daily tasks is helpful, but we quickly realised that its effectiveness depends heavily on the quality and recency of the data being […]